Hon Hui Plaza
Smart Shopping Mall Security Success Case
Smart Shopping Mall | New Taipei City, Taiwan
HomeScenario delivered a reliable and integrated smart building security solution for Hon Hui Plaza, the largest shopping mall in New Taipei City. The deployment focuses on people safety, asset protection, and efficient operations, integrating cloud intercom, multi-access control, and public announcement & alarm systems across a 12-floor retail complex.
Project Overview
Project Overview
Project Name: Hon Hui Plaza
Developer: Clevo Group
Location: New Taipei City, Taiwan
Building Type: Large-scale shopping mall / retail complex
Building Height: 12 floors
Project Completion: 2020
Business Challenge
As the largest shopping mall in the city, Hon Hui Plaza required:
High-capacity access control for staff, tenants, and service personnel
Clear and reliable public announcement and emergency alert systems
Secure communication across public and restricted areas
A centralized system capable of managing high daily foot traffic
Traditional retail security solutions lacked the integration, scalability, and real-time communication required for a large urban shopping mall.
Solution Architecture
Deployed HomeScenario Systems:
SIP/IP Cloud Intercom System
Multi Access Control System
Public Announcement & Alarm System
System Integration
HomeScenario unified security communication, access control, and emergency broadcasting into a centralized smart building platform, enabling fast response and efficient mall operations.
Key Use Scenarios
Public Safety & Emergency Response:
Mall-wide public announcements for safety alerts and events
Rapid emergency broadcasting during incidents
Clear communication across all floors and zones
Secure Access Management:
Controlled access for mall staff, tenants, and maintenance teams
Restricted access to back-of-house and service areas
Centralized access policy management
Efficient Mall Operations:
Intercom communication between management, security, and tenants
Reduced operational risk through centralized monitoring
Improved coordination during peak shopping hours
Result & Impact
Outcomes Achieved:
Enhanced safety for shoppers, tenants, and staff
Improved emergency readiness and communication efficiency
Centralized security management across a large retail space
Reliable protection of property and assets
A scalable foundation for future smart mall upgrades
FAQs
Q: What type of retail properties is this solution suitable for?
A: The solution is ideal for large shopping malls, retail complexes, and mixed-use commercial centers.
Q: How does the public announcement system improve mall safety?
A: It enables real-time broadcasting of emergency alerts, safety instructions, and operational announcements across all mall areas.
Q: Can the system manage high daily visitor traffic?
A: Yes. The access control and intercom systems are designed to support large volumes of users and staff.
Q: How is access to restricted areas controlled?
A: Multi access control policies manage staff, tenant, and service access to back-of-house and secure zones.
Q: Is the system expandable for future smart mall features?
A: Yes. The platform is scalable and can integrate additional smart building or retail management functions in the future.
Why HomeScenario?
Proven experience in large-scale retail and commercial projects
Integrated approach to security and public communication
SIP/IP-based architecture suitable for high-traffic environments
Scalable platform for long-term mall operations
HomeScenario implemented a smart security and communication system for Hon Hui Plaza, the largest shopping mall in New Taipei City, integrating cloud intercom, access control, and public announcement & alarm systems.